You can return any item within 14 days from the date of purchase for a full refund of the amount paid at the time of order (excluding shipping costs), provided that the item is in its original condition and unused.
From Germany the return is free*
Shoes must be returned in their box and with all original contents. Please make sure to include a completed Return Form with all the required information. It is very important to include this information in the package as we are unable to refund anonymous packages.
PLEASE FOLLOW THE STEPS BELOW:
3. Put the shoe box in the original shipping box or in an alternative cardboard and make sure to remove/delete any old shipping label
4. Drop your parcel off at the nearest DHL collection point
All goods will be inspected on arrival. Goods are your responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged in transit!
We are not responsible for any lost items, so we recommend that you request the shipping receipt and keep it until we have approved and issued your refund.
Italy: Please allow up to 8 working days to process your return.
All other countries: Please allow up to 10-15 working days to process your return.
*For items ordered on sale and/or promotion for less than €50, we will deduct €9 from your refund to cover the shipping/return costs.