You can return any item within 20 days from the date of purchase for a full refund of the amount paid at the time of order (excluding shipping costs), provided that the item is in its original condition and unused. In Italy the return is free of charge, you will not have to pay anything else. If you are abroad you will have to take care of the return expenses.
Shoes must be returned in their box and with all original contents. Please make sure to include a completed Return Form with all the required information. It is very important to include this information in the package as we are unable to refund anonymous packages.
- Pack the shoes in their original box and include the completed return form
- Put the shoe box in the original shipping envelope or in an alternative cardboard/shipping envelope
- Make sure you remove/delete the old shipping label
- Go to the post office or any courier of your choice and send your return to the address below:
Via 4 Novembre N.50 ,
Polignano a Mare, 70044 (BA)
- Ask for the shipping receipt
- Keep the shipping receipt until we issue the refund.
All goods will be inspected on arrival. Goods are your responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged in transit!
We are not responsible for any lost items, so we recommend that you request the shipping receipt from the post office or freight forwarder you relied on for shipping and keep it until we have approved and issued your refund.
- Request your free return label by email at email@example.com.
Italy: Please allow up to 8 working days to process your return.
All other countries: Please allow up to 10-15 working days to process your return.